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Investing in passenger transport

Passenger Transport Infrastructure Investment Program

This year, the Passenger Transport Infrastructure Investment Program delivered over $50 million of investment across Queensland to enable a more accessible, efficient, and integrated network that offers better value to customers and makes passenger transport an attractive option for everyone.

Key initiatives included:

  • completion of detailed design for the Northern Transitway project, which will deliver reduced travel times and improved reliability for customers using bus services along Gympie Road between Kedron and Chermside
  • progression of design for the Eastern Transitway project, which will improve travel time reliability for customers using bus services along Old Cleveland Road between Coorparoo and Carindale
  • commencement of design for the upgrade of the Southern Moreton Bay Islands passenger ferry terminals, which will be delivered in partnership with Redland City Council
  • continued design and construction activities for the expansion of park 'n' ride facilities at key stations
  • delivery in August 2019 of the new lift at Queen Street bus station, making Platform 2 accessible to everyone
  • opening in December 2019 of the new Victoria Point Central bus station on Cleveland-Redland Bay Road
  • completion in February 2020 of the new Cairns Raintrees Shopping Centre bus interchange upgrade with an improved waiting environment to provide a better customer experience
  • installation of over 100 new braille identifiers at bus stops in Brisbane to assist customers locate the right bus stop and access relevant real-time information on smart phones
  • commencement of the Queen Street bus station Help Phone project delivering six new accessible devices to inform a wider rollout across all future Busway stations.
  • provision of over $5 million in grant funding to assist local governments in upgrading their bus stops to meet accessibility standards
  • provision over $5 million in grant funding to local governments to provide new bus stop shelters to improve customer experience.

Park 'n' ride program overview

Park ‘n’ ride facilities are an important part of the South East Queensland transport network. Investment is prioritised in park ‘n’ rides where it will create the largest positive impact to enable more people to connect with public transport to access jobs, education, and other essential services in their communities. Park ‘n’ ride, delivered in the right locations, also helps to manage congestion on the road network in our growing south-east region.

Over the next few years, the department will deliver more than 3000 new park ‘n’ ride spaces, adding to the 31,500 plus spaces already available to customers across the network.

Delivery of the park 'n' ride program throughout 2019–20 included the following key milestones:

  • Eight Mile Plains bus station park ‘n’ ride expansion, providing an additional 340 spaces for commuters completed in December 2019
  • Cannon Hill train station park 'n' ride expansion, providing an additional 80 spaces completed in May 2020
  • construction underway at Ebbw Vale and Ormeau train stations
  • construction tenders awarded for Virginia, Geebung, and Lawnton park ‘n’ ride expansions
  • construction tenders released for the new multi-level facility at Springfield Central train station
  • design substantially complete for park 'n' ride expansion at Greenbank bus station and Darra, Salisbury, and Varsity Lakes train stations.

Planning is also progressing for park 'n' ride expansion at strategic locations across South East Queensland, including sites announced by the Australian Government in late 2019.

Read more about the Park 'n' ride program.

New bus service to Yarrabilba

On Monday 29 June 2020 a new bus route, 587 to Yarrabilba, was introduced replacing the previous Tamborine to Beenleigh Logan coaches private bus route, connecting Yarrabilba residents to Loganlea station.

To ensure the new bus service met the travel needs of the community, community consultation with Yarrabilba residents was conducted between 30 July and 12 August 2019, with feedback helping inform the new route and timetable. While the new service differs in some respects to the old service, the department has retained and improved several aspects including:

  • more trips
  • better service frequency
  • improved hours
  • lowered fares
  • maintained local stops and access in Yarrabilba.

Residents of Yarrabilba will also gain access to other benefits including integrated ticketing and access to additional savings with go card, real-time information, the online journey planner, and 24/7 call centre.

View the timetable for bus route 587 to Yarrabilba.

20 new buses for Townsville

In the 2019–20 financial year, the department invested in the upgrade of the bus fleet in Townsville. The department has worked with delivery partner Townsville Sunbus, to replace 20 buses for the Townsville bus network. All of the 20 buses have been delivered to Townsville and are in service. The new buses will not only provide customers with a more reliable and comfortable passenger transport experience, it has supported Queensland jobs with the buses built locally in Queensland. This roll out follows on from the department's overall improvements to Townsville's bus network in the 2018–19 financial year.

Read more about the Townsville bus hub.

Fare Evasion Project

Fare evasion across the South East Queensland public transport network costs Queenslanders approximately $25 million per year. In April 2019, a Youth Fare Evasion Roundtable with 30 representatives from the transport industry, policing, youth justice, education, and community organisations was held at Parliament House to address a growing trend of deliberate fare evasion by young people.

One of the key outputs of this first roundtable was the development of an Action Plan with the three focus areas of Education and Prevention, Detection and Enforcement, and Penalties and Deterrents. A Youth Fare Evasion Cross Agency Working Group was established with representatives from key state government agencies to progress the investigation and implementation of initiatives in the Action Plan. A second roundtable event was held in December 2019 to review progress and consult on potential longer-term recommendations.

Achievements to date include:

  • undertaking an in-depth research piece to understand the behaviours and attitudes contributing to youth fare evasion, that included youths, parents, bus drivers, a jurisdictional analysis of current fare evasion rates, enforcement approaches and penalty frameworks
  • provided a simplified student concessional product and online parents' guide
  • continued delivery of the Step-Up program. In addition to delivery, the fare evasion project redesigned the program using principles from the field of behavioural science, current data and research to contextualise the message for each school community
  • completed targeted operations at the top 20 locations with reported high rates of fare evasion
  • collaborated with the Department of Education to develop a pilot program to be delivered at selected schools
  • implemented a new revenue protection dashboard with integrated datasets to improve the effectiveness of enforcement and officer deployment
  • launched a trial of customer service officers on Westside and Park Ridge bus services
  • commenced a new annual network-wide Fare Compliance Survey
  • recruited eight new senior network officers who commenced in December 2019 with a further round of recruitment now underway.

Several longer-term recommendations to reduce fare evasion have been identified and will be provided to the government for consideration in 2020–21.