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Our organisation


  • Reframed the department’s strategic risks and revised the Risk Appetite Statement after the implementation of the new Strategic Plan 2019–2023.
  • Embedded the Risk Management System across business areas, promoting a coordinated and consistent risk management approach.
  • 700 applications were received under the Right to Information and Information Privacy Acts. 704 were finalised (including applications that were on hand at the end of 2018–19).
  • Managed 121 human rights complaints from customers and one complaint from an employee.
  • 7254 staff have completed the mandatory online eBrief course, The Human Rights Act 2019 and 336 employees have participated in internal human rights complaints training workshops.
  • Implemented several analytics solutions and Proofs of Concept to help solve complex business challenges and continued to build organisational capability in cloud-enabled analytics.
  • Implemented, and is continuing to mature, an Information Security Management System (ISMS) that conforms with the International information security Standard ISO/IEC 27001:2013.