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Digital uplift for our information processes

ICT Resources Strategic Planning

An ICT asset register is used to uphold a consistent and evidenced-based approach for managing ICT assets and planning. In conjunction with the ICT Portfolio of Work, it provides details on current and planned activities that impact the ICT resources of the organisation, and the effectiveness and efficiency of those resources in supporting the delivery of departmental services.

The ICT asset register records functional, financial, and lifecycle information about the application, technology, and information assets that the department has investment authority over. The register supports business capability planning and ICT portfolio investment analysis both at the department and whole-of-government level. Additionally, it is the enterprise source of information for the Queensland Government Customer and Digital Group ICT Resources reporting which contributes to improving whole-of-government ICT policies and custodianship.

Flexible and adaptive ICT procurement implementation (Flexi-ProQr)

Following a successful 12 month pilot, a new Flexi-ProcQr Procurement Framework was implemented in 2019.

The Flexi-ProQr Framework aims to enhance the ability to support the Queensland Government’s DIGITAL1ST Strategy, while also supporting the Queensland Procurement Policy 2019, by looking at improved ways to engage with small business and innovative ways of approaching the market. While the department continues to support and use traditional methods of procuring ICT, Flexi-ProQr now provides additional options to procure ICT in a flexible way that works collaboratively with the market.

Successful activities using the Flexi-ProQr Framework include a new Bus Stop Management System that automates the workflow of processes associated with bus stop management. This procurement was commenced with a small pilot, working collaboratively with the supplier, before progressing to full production with the solution being implemented across the state. This contract was awarded to a local small to medium enterprise and provides a cost-effective solution and improved operational efficiency to support bus stop administration, planning, and maintenance across Queensland. 

Read more about Digital 1st Initiatives.

Mobile Technology

In late 2019, the department's Mobile Services contract was refreshed with its primary telecommunications provider to enable a range of new capabilities and anticipates an annual saving of approximately $290,000.

During 2019–20, the department consumed on average 14 terabytes of data per month with data consumption increasing month on month across the fleet of approximately 9500 devices and services. This was primarily due to line of business applications becoming more mobile and employees working offsite.

To cater for this growth and better enhance its security position, the department has partnered with MobileIron and Wandera, two best in category mobile management solutions that will protect mobile devices and all data consumed through these services.
Additionally, the department is progressing with its expansion of Microsoft’s Intune platform to enable employees to use services on personal devices, if desired.

By migrating to these platforms, it is expected to have all corporately owned mobile devices connected by the end of 2020.

Accelerating TMR's modern digital workplace with Windows 10

By creating a modern digital workplace, employees can work more easily from anywhere, anytime, with any device.  

The department is well advanced in its transformation with the Windows 10 Project starting rollout in mid-late 2020, following a successful pilot to over 250 devices in March 2020.

As of June 2020, over 1400 employees are working on a Windows 10 device. The statewide rollout to over 9000 devices is scheduled to be completed by December 2020.

Windows 10, which supports the increasing demand for mobility and flexible ways of working, is part of a suite of new technologies being introduced to enable the department’s digital transformation. It follows the successful rollout of Office 365 last year, with additional rollouts in the pipeline.