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Health and wellbeing

Wellbeing programs

The 2019–20 wellbeing programs have focused on mental health.

The Mental Health Strategy 2019–21 has seen the delivery of mental health training for managers and mental health awareness training for 1043 employees, including 36 members of the Senior Leadership Team. Incorporating a Workplace Reality Theatre Methodology, the training aims to develop mental health capabilities, and provide information and resources while increasing the confidence of employees and managers to discuss mental health issues.

The 2019–20 period has seen the promotion of, and employees’ participation in, events such as Australian Mental Health Week, World Mental Health Day, R U OK? Day, and Fly the Flag Day. Collectively, these events build awareness of psychological wellbeing and suicide prevention and help to de-stigmatise mental illness and associated behaviours. This messaging was further reinforced through partnering with a new Employee Assistance Service provider, Benestar in 2019. 

During COVID-19, the focus was on supporting the mental health and wellbeing of all employees. A special COVID-19 mental health and wellbeing intranet page was developed outlining services and resources for those who were struggling generally or as a result of the pandemic. A proactive Wellness Check program was also put in place for the Senior Leadership Team and regular wellness calls were made to employees and managers directly impacted by COVID-19. Additionally, regular workplace health and safety visits were made to frontline employees to check on their mental health and wellbeing and to deliver Toolbox Talks.

The identification and mitigation of hazards that may increase the risk of work-related stress will be undertaken in 2020–21 as the department pilots the People at Work Program’s psychosocial risk assessment process.

Injury Management

Though the Workplace Rehabilitation Policy and centralised management of rehabilitation and workers’ compensation claims, the department is committed to ensuring that rehabilitation and return to work services are provided in keeping with injury management best practice. The department recognises that workplace rehabilitation assists in the recovery process and helps restore the employee’s normal function sooner. In the event of an injury or illness, regardless of whether it is work-related, the department is committed to assisting employees to achieve a safe return to work in a way that will facilitate their best possible recovery. 

This is achieved by:

  • accommodating a gradual return to work with a focus on suitable duties in accordance with medical advice
  • building a positive culture around injury management and providing suitable duties to assist in employees’ recovery
  • working closely with WorkCover Queensland and QSuper to ensure proactive case management.

Table 10: Comparison of workers' compensation claims lodge over a five year period

  2015-16  2016-17  2017-18  2018-2019  2019-2020 
Claims 296 310 315 309 254

Data source: WorkCover Queensland – Online services for employers.
Note: Figures are subject to revision as more information becomes available.

Table 11: Comparison of final return to work percentages

  2015-16  2016-17  2017-18  2018-2019  2019-2020 
Final RTW 98.52% 95.31% 98.52% 98.47% 98.90%

Data source: WorkCover Queensland – Online services for employers.
Note: Figures are subject to revision as more information becomes available.